Terms of Purchase

These terms apply to all sales of products from our online shop to consumers, whether domestic (in Norway) or international. The customer’s order confirmation and these terms together constitute the full agreement for the transaction.


1. Jurisdiction and Applicable Law

Our webshop is based in Norway, and all sales are governed by Norwegian law. This applies to both Norwegian and international customers. By making a purchase, you agree that any transaction will be governed by the following Norwegian acts:

  • The Norwegian Act relating to consumer purchases (Forbrukerkjøpsloven)
  • The Norwegian Act relating to a cooling-off period in connection with certain contracts for consumer purchases (Angrerettsloven)

2. Prices

  • Prices listed on our webshop include 25% VAT, applicable under Norwegian law. We reserve the right to adjust our prices accordingly if VAT, taxes, or other fees change.

  • For international customers, any additional customs duties, taxes, or import fees applicable in your country will be your responsibility.

  • Shipping prices will vary depending on the destination country and will be calculated at checkout or upon contacting us for international shipments.


3. Order Confirmation

All orders are considered binding once confirmed. You will receive an order confirmation via email containing all necessary information regarding your purchase. As your order is processed, you will receive additional updates via email.


4. Shipping

  • For customers in Norway, products should be available for pick-up at your local post office within 3-7 business days after we receive your order. The post office will notify you when the package is ready for pick-up.

  • For international orders, products will be shipped within 3 workdays.

  • Please note that our delivery estimates are approximate and not guaranteed. We take no responsibility for any delays or failures in delivery times caused by unforeseen circumstances, carrier delays, customs processing, or any other factors beyond our control. If your order is held up at customs, it may result in further delays.

  • You have two weeks to pick up the package from your local post office. If you do not pick up the package within this time, it will be returned to us per post office regulations, and you will be invoiced for the delivery costs.


5. Shipping Prices

Shipping prices are listed at checkout and will vary depending on the destination and the agreements we (Polar Bear Tactical) have with different carriers. The final shipping cost will be calculated based on where in the world your order is being sent.


6. Right to Cancel the Order and Return the Product(s)

6.1 Right to Cancel the Order

You are entitled to cancel your order under Norwegian law. The transaction is not complete until you have seen and approved the product. If you regret your purchase, you may notify us via email and return the product within 14 days from the day you received it (the "cooling-off period"). If we did not provide you with clear documentation of your right to cancel, the cooling-off period extends to 3 months.

  • Conditions for Returning a Product:
    • The product must remain unused and in resalable condition.
    • All labels must still be attached, and the original packaging must be included.

While you can return a product without providing a reason, we encourage you to include a brief explanation on the return form.

If you exercise your right to cancel, you are responsible for paying the return shipping costs. Once we receive the product in undamaged condition, we will refund the cost of the product, including any initial shipping fees, within 30 days. Please include your bank account details on the return form to facilitate quicker refunds.

6.2 Right to Cancel the Order (International Customers)

International customers are also entitled to cancel their purchases under Norwegian law within the 14-day cooling-off period. The same terms apply: products must be unused and returned in the same condition as when received. Return shipping fees will be your responsibility.

In case of any conflict or dispute, you may contact the Norwegian Consumer Council (Forbrukerrådet) or relevant local consumer offices for assistance. We encourage you to review the details of your right to cancel, which we will provide with each order.


7. Force Majeure

If an event beyond our control makes it impossible for us to meet our obligations under this agreement, such as changes in laws, strikes, lockouts, war, rebellion, fire, explosion, or government actions, our obligations will be suspended for the duration of the extraordinary situation. This includes sudden changes in product labeling requirements, bans on sales, or other public authority decisions affecting the market.


8. Information Provided by the Online Shop

We strive to provide accurate and up-to-date information. However, typographical or printing errors may occur. In such cases, we may not be able to supply products in accordance with the information provided on our website or in marketing materials.